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Contact Us |
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US: |
1-800-872-7830 |
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Canada: |
1-800-872-7830 |
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UK: |
0800 404 7764 |
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Ireland: |
1800 63 01 39 |
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France: |
0800 90 65 84 |
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| Values |
Toll-Free
1-800-872-7830 |
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| Core Values of The Leader's Institute® |
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The instructors and executives of The Leader's
Institute® believe that the following
core values are the heart of our service
and delivery.
 Responsiveness. Our goal is to reply to e-mails and phone
messages within minutes -- not hours or days.
We value the time of our customers and client.
- Quality. All of our programs have been extensively
tested to ensure a predictable outcome. As
experts in our industry, we will advise you
of the pros and cons of any alterations or
customizations of a program or service. As
a result, the quality of our products are
second to none.
- Cooperation. The internal and external cooperation that
is shown by our instructors has created a
team oriented atmosphere where it is easy
for clients gain help quickly from a variety
of qualified sources.
- Initiative. Our qualified team of experts have the
ability to make most decisions autonomously
because they have shown good judgement and
initiative throughout their own training
process.
- Continuous Improvement. Our entire staff including executives, instructors,
instructor trainers and curriculum development
managers are constantly looking for improvements
to our processes and programs. As a result,
our clients receive cutting edge technology
in their training programs and consultations.
- Creativity. Creativity is encouraged and rewarded in
our team. Many of the programs and processes
that have become staples of our offerings
have come from creative solutions to challenges
brought to our team of instructors.
- Customer Delight. Over 90% of participants in our programs
report that we Exceeded Their Expectations.
Our overall satisfaction rating is over 99%.
The Leader's Institute® sets the standard
for customer satisfaction in the training
industry.
- Respect. A high level of respect exists between
our team of instructors and from our instructors
to our clients. Every single client is our
most valuable customer.
- Service. Our motto is to always give something extra.
In many cases, this translates into exceptional
customer service and satisfaction.
- Innovation. The creativity, continuous improvement,
and initiative that we encourage leads to
innovative solutions to difficult challenges.
Because we have a vast array of different
backgrounds and experience, our team can
typically come up with that next new breakthrough
idea for you.
The values are very important to our staff
and leadership, and we have created a culture
in our organization where as we help individuals
and companies become more successful, we
become more successful ourselves.
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ABOUT US / CONTACT US:
Contact Us | The Leader's Institute® History | Our Corporate Leadership and Management | Our Mission and Vision | The Leader's Institute® Values
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