CONFIDENTIAL ASSESSMENT SURVEY

Please take a few minutes to help us create and strengthen a better training and support system for you. The following survey takes about ten-minutes to complete. Please be honest and open-minded about your responses as decisions about future training and support may be made as a result of the answers given. Complete the survey as fast as you can. Don't second guess your answers, because your first impression is usually correct. These surveys are anonymous.

Part 1:
Training Areas that will have the most Impact on your Performance

For each of the areas of training below, check the scale at the right to determine whether additional training in that area would have No Impact, Minimal Impact, Some Impact, Significant Impact, or Tremendous Impact on YOUR PERFORMANCE.

No Impact Minimal Impact Some Impact Significant Impact Tremendous Impact
1. Build rapport quickly and easily
2. Dealing with difficult people
3. Build trust with others
4. Express a genuine interest in others
5. Flexibility
6. Meeting Facilitation Skills
7. Lead meetings toward effective action
8. Pulling team effort together
9. Problem solving in teams using group problem solving techniques
10. Conflict resolution in teams
11. Ability to bring out creativity in others
12. Ability to generate balanced team input and contribution
13. Ability to set goals and priorities
14. Ability to manage time and focus on important priorities
15. Ability to take risks when necessary
16. Ability to be assertive when necessary
17. Ability to maintain enthusiasm even under pressure
18. Ability to focus attention on immediate objective even when feeling stressed
19. Ability to channel stress into positive outlets
20. Seen by others as positive and constructive
21. Ability to express ideas clearly and concisely
22. Ability to be persuasive when needed
23. Ability to contribute ideas effectively in meetings
24. Public speaking and group communication skills
25. Ability to see things from others' point of view
26. Ability to communicate and inspire others with your vision
27. Ability to develop willing and cooperative followers and contributors
28. Ability to motivate others to increased performances
29. Ability to coach people for results
30. Delegating to others and staying out of their way so they can get results
31. Ability to train and reinforce effective behavior
32. Ability to build excitement for projects and objectives
33. Ability to build purpose and meaning into work assignments
34. Ability to direct activity to get significant results
35. Ability to plan ahead consistently
36. Closing the sale more efficiently
37. Overcoming objections
38. Becoming a trusted consultant for clients
39. Asking questions in order to get in step with prospects
40. Creating an emotional reason to buy
41. Ability to gain information about a prospect's buying criteria
42. Discover how the buyer will personally benefit from your product
43. Finding new prospects
44. Ability to "warm up" cold calls
45. Ability to discover who your competitors are in any potential sale
46. Ability to close more sales with less effort
47. Ability to attract new clients
48. Ability to build long term relationships with clients
49. Create a convincing sales message
50. Ability to team sell

Part 2:
ORGANIZATIONAL ANALYSIS: 7 Business Health Indicators

Please rate your organization as a whole in the following areas. To the right of each statement, rate the validity of the statement as to whether the statement is Never True, Rarely True, Sometimes True, Usually True, or Consistently True.

Never True Rarely True Sometimes True Usually True Consistently True
Leadership
1. Our organization has a clear vision for the future
2. Individual goals and strategies are discussed and reviewed
3. Individual goals are developed and reviewed so that they tie directly into corporate goals
4. A high degree of trust exists between management and the rest of the organization
5. Organizational leadership is in touch with key business issues
6. Company leadership is Inspiring
7. Our company actively implements the results of employees suggestions and ideas
Communication
1. Information flows quickly and consistently from senior management
2. People in the organization express ideas clearly and effectively
3. I get information about the issues that are important to my company and my job
4. Senior management listens well
5. What is expected of me by the company is clearly understood and agreed upon
6. Senior management responds to employee concerns
Customer Service & Satisfaction
1. An accurate way of measuring customer satisfaction exists
2. In our organization, the customer truly comes first
3. Our products and servicing "wow" customers
4. The company consistently delivers as promised
5. Front-line, customer service people are empowered to solve problems
6. We understand who our customers are and what they expect of us
Teamwork
1. Cooperation between departments is effective
2. Cooperation within departments is effective
3. It is easy to get help when needed
4. Cross-functional improvement teams that get results are up and running
5. Functional isolation is not a problem in our organization
6. Teams have the authority to make decisions and take actions
Sales & Marketing
1. Everyone in the Organization understands that strengthening relationships with customers is a top priority
2. Our organization is clear and focused about what we sell and who we sell it to
3. Our company is very pro-active in attracting new customers
4. Everyone understands what they can do to increase sales
5. A persuasive convincing sales message is delivered to the marketplace
6. Customer success stories are shared and known by all employees
Initiative Taking
1. Well thought out risk taking is encouraged and supported here
2. A strong sense of employee empowerment exists in the organization
3. I have the authority to do my job effectively
4. Employees contribute ideas for organizational improvement on a consistent basis
5. Most employees possess the confidence to take initiative and make things happen on their own
Employee Satisfaction
1. I am proud of our products and services
2. Employees are treated fairly and consistently
3. The performance review process is effective and beneficial to employees
4. Employees have a high degree of respect for senior management
5. This organization is a great place to work
6. Compensation policies reward the behaviors that support our company's mission and goals

Please write in any important information we need to know that we didn't ask you about (Example: Our selling process is too complicated or Our focus is totally on new customers versus current customers.)


Insert your name, company, email address, and phone number, and we'll send a copy of your results as well as a copy of how your results compare with the last five people who took this survey.

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