Never True
1. Our organization has a clear vision for
the future
2. Individual goals and strategies are discussed
and reviewed
3. Individual goals are developed and reviewed
so that they tie directly
into corporate
goals
4. A high degree of trust exists between
management and the rest
of the organization
5. Organizational leadership is in touch
with key business issues
6. Company leadership is Inspiring
7. Our company actively implements the results
of employees suggestions
and ideas
1. Information flows quickly and consistently
from senior management
2. People in the organization express ideas
clearly and effectively
3. I get information about the issues that
are important to my company
and my job
4. Senior management listens well
5. What is expected of me by the company
is clearly understood and
agreed upon
6. Senior management responds to employee
concerns
1. An accurate way of measuring customer
satisfaction exists
2. In our organization, the customer truly
comes first
3. Our products and servicing "wow"
customers
4. The company consistently delivers as promised
5. Front-line, customer service people are
empowered to solve problems
6. We understand who our customers are and
what they expect of us
1. Cooperation between departments is effective
2. Cooperation within departments is effective
3. It is easy to get help when needed
4. Cross-functional improvement teams that
get results are up and
running
5. Functional isolation is not a problem
in our organization
6. Teams have the authority to make decisions
and take actions
1. Everyone in the Organization understands
that strengthening relationships
with customers
is a top priority
2. Our organization is clear and focused
about what we sell and
who we sell it to
3. Our company is very pro-active in attracting
new customers
4. Everyone understands what they can do
to increase sales
5. A persuasive convincing sales message
is delivered to the marketplace
6. Customer success stories are shared and
known by all employees
Initiative Taking
1. Well thought out risk taking is encouraged
and supported here
2. A strong sense of employee empowerment
exists in the organization
3. I have the authority to do my job effectively
4. Employees contribute ideas for organizational
improvement on a consistent
basis
5. Most employees possess the confidence
to take initiative and
make things happen
on their own
1. I am proud of our products and services
2. Employees are treated fairly and consistently
3. The performance review process is effective
and beneficial to employees
4. Employees have a high degree of respect
for senior management
5. This organization is a great place to
work
6. Compensation policies reward the behaviors
that support our company's
mission and goals
