Daily Leadership Tips Week #2 - Conflict Resolution Skills. Many of this week’s principles will help you create a more positive outcome from negative situations. These principles are excellent when used to calm an angry person or persuade people to see a different...
In my first year in sales, I read a book about how to be a good listener. The book said that if I wanted to be a good listener, I should make eye contact, say “Uh-huh” a lot, and then paraphrase what the person just said. I couldn’t wait to go on my next sales call. I...
Communication is a two-way street. For communication to be successful, we must have both a successful speaker and an effective listener. If either party is not present, miscommunication may occur. However, there are things we can do to reduce miscommunication. For...
Have you ever known someone who, after any setback, had an excuse and typically laid the blame elsewhere? I’m ashamed to say that at one point in my life, I was one of those people. The economy is down. The economy is bad. My manager shows favoritism to her pets. That...
Have you ever been in one of those situations where you run into someone that you have met before and can’t remember that person’s name? It can be an awkward situation for both you and the other person. When we remember someone’s name, we’re telling him, “You’re...
One thing I learned in high school and college was that if I wanted people to take me seriously, I had to have a serious, stern look. I learned that if I was to be “in charge,” I had to look unyielding. Then I got into the real world and realized that the stern,...