When Should a Leader Apologize for a Mistake?

When Should a Leader Apologize for a Mistake?

We all make mistakes – even leaders. And when that happens, a leader should just apologize, right? No, not necessarily. Saying sorry isn’t as simple as all that. As a society, we are sometimes a little too polite. When you miss something that someone said to you, you...
Ending Office Gossip is a Leader’s Responsibility

Ending Office Gossip is a Leader’s Responsibility

Office gossip can ruin careers. Years ago, I worked with a woman named Susan (not her real name). Susan is a lovely lady who kept her nose to the grindstone, and went home straight to her family after work. She did well at the office, and people always thought that...