Return and Refund Policy for The Leaders Institute ®
Effective Date: July 12, 2025
At The Leaders Institute (www.leadersinstitute.com), we are committed to providing high-quality team building activities, leadership training workshops, public speaking classes, books, online courses, and related products and services. We strive to ensure your complete satisfaction. If you are not entirely satisfied with your purchase, this Return and Refund Policy outlines the process for returns, refunds, and cancellations.
Please note that this policy applies to all purchases made through our website, including physical products (e.g., books or merchandise), digital products (e.g., online courses or downloadable resources), and services (e.g., in-person or virtual events, workshops, or training programs). By making a purchase, you agree to the terms outlined below.
1. Physical Products (e.g., Books, Merchandise)
We accept returns for physical products under the following conditions:
- Eligibility: Returns must be initiated within 30 days of the delivery date. Items must be unused, in their original condition, and in the original packaging. We do not accept returns for items that have been damaged due to misuse or neglect.
- Non-Returnable Items: Personalized or custom-made items, opened software, or hygiene-related products cannot be returned.
- Refund Process:
- Contact our customer support team at info@leadersinstitute.com or via phone at 800-872-7830 to request a return authorization.
- Ship the item back to us at your expense (unless the return is due to our error, in which case we will cover return shipping).
- Once received and inspected, we will issue a full refund to your original payment method, minus any original shipping fees. Refunds typically process within 7-10 business days.
- Exchanges: If you prefer an exchange for a different item, please indicate this in your return request. Exchanges are subject to availability.
2. Digital Products (e.g., Online Courses, eBooks, Downloadable PDFs)
Due to the digital nature of these products, which allows for immediate access and download, we generally do not offer refunds. However, exceptions may apply in the following cases:
- Eligibility: Refunds may be granted if there is a technical issue preventing access (e.g., download failure) or if the product does not match the description provided on our website. Requests must be made within 7 days of purchase.
- Refund Process:
- Submit your request to info@leadersinstitute.com with details of the issue, including order number and proof of purchase.
- If approved, we will issue a full refund to your original payment method within 7 business days.
- No Refunds for: Completed downloads, accessed content, or dissatisfaction after use. We encourage reviewing free previews or descriptions before purchase.
3. Services (e.g., Team Building Events, Workshops, Training Programs, or Classes)
Our services often involve advance planning, scheduling, and resource allocation, so cancellations and refunds are handled as follows:
- Cancellation Window:
- Full refund (minus a 5% processing fee) if canceled at least 30 days prior to the scheduled event or start date.
- 50% refund if canceled between 15-29 days prior.
- No refund if canceled within 14 days of the event, but we may offer a credit toward a future service at our discretion.
- Rescheduling or Transfers: If you need to reschedule or transfer your registration to another participant, contact us at least 15 days in advance. We will accommodate where possible, subject to availability and without additional fees.
- Event Cancellations by Us: If we cancel an event due to unforeseen circumstances (e.g., instructor illness or low enrollment), you will receive a full refund or the option to transfer to a future event.
- Refund Process:
- Submit cancellation requests in writing to info@leadersinstitute.com with your order details.
- Refunds will be processed to your original payment method within 7-10 business days.
4. General Terms
- Proof of Purchase: All return, refund, or cancellation requests require proof of purchase (e.g., order confirmation email or receipt).
- Shipping and Handling: For physical returns, you are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping method.
- International Purchases: Additional customs fees or duties are non-refundable. International returns may incur extra costs.
- Disputes: If you believe an error has occurred, please contact us first. We aim to resolve issues amicably.
- Changes to Policy: We reserve the right to update this policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly.
Contact Us
If you have questions about this policy or need assistance with a return/refund:
- Email: info@leadersinstitute.com
- Phone: 800-872-7830
- Address: The Leaders Institute, 2016 E Randol Mill Rd, Suite 417, Arlington, TX 76017
Thank you for choosing The Leaders Institute. We appreciate your business and are here to support your leadership and team development needs!