When most people think of professional soft-skills development we typically think of private sector white collar professionals. But the government does indeed take leadership development seriously as well, and that was shown last week by the US Social Security Administration in booking our High Impact Leaders leadership development program. Social Security is one of the most important institutions to American society, and Doug Staneart and Eric Molin had the privilege of helping a group of 22 of their managers, coming from all departments inside the organization i.e. Human Resources, IT, Project Management, Customer Service, and more.
The leadership class focused on developing the soft-skills, leadership abilities, and personal attributes necessary to thrive in an often inefficient environment. Through our High Impact Leaders program, in 2 days, managers from across the agency found ways to inspire and motivate their teams, better deal with frustration and problems, and to better serve the American public in a more efficient and impactful way. While most participants came into the training having had poor training programs before, and therefore not sure that this training would be different, they left with a new sense of enthusiasm to try out their new leadership skills and attitudes which they learned in the course. In just 2 days this large group improved noticeably and got to know one another much better than ever, solidifying the experience and the lessons learned. By attending the workshop retreat, participants were able to better understand successful team culture characteristics.
This leadership class was held on-site at the Social Security Administration office in Wilkes Barre, PA. For details about a class for your group, call us at (800) 872-7830.