“Anger is always more harmful than the insult that caused it.” – Chinese Proverb Two men in Sacramento, Timothy Mann and Donald Bell, were both driving on Highway 50 one Sunday afternoon when Bell “cut…
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Daily Leadership Tips Week #2 – Conflict Resolution Skills. Many of this week’s principles will help you create a more positive outcome from negative situations. These principles are excellent when used to calm an angry…
In my first year in sales, I read a book about how to be a good listener. The book said that if I wanted to be a good listener, I should make eye contact, say…
Communication is a two-way street. For communication to be successful, we must have both a successful speaker and an effective listener. If either party is not present, miscommunication may occur. However, there are things we…
Have you ever known someone who, after any setback, had an excuse and typically laid the blame elsewhere? I’m ashamed to say that at one point in my life, I was one of those people….
Have you ever been in one of those situations where you run into someone that you have met before and can’t remember that person’s name? It can be an awkward situation for both you and…