How to Improve Listening Skills in the Workplace

If you are like most people, you probably believe you are a great listener. The problem is that everyone else that you have to deal with needs to improve their listening skills, right? The truth is that this often-used term has two parts — “Listening” and “Skills.” We...

The Five C’s of Management

Do Managers Need to Develop Good Coaching Skills? And If So, Why Do Managers Need Coaching Skills? Several months ago, I flew home from a management-leadership program I was teaching for a company in Phoenix. One of the benefits of being a frequent flier is that... on...